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Customer Service Representative at Abbott Laboratories - ApplyBlast

Customer Service Representative

Abbott Laboratories

3 months ago

3.7 on Glassdoor

Milan, Italy

Onsite

Full Time

Senior

0 applicants

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About this role

An experienced Customer Service & Order Management Specialist will manage the end-to-end order cycle, handling processing, billing inquiries, and complaint resolution for internal and external stakeholders. The role requires strong SAP expertise to ensure accurate order entry, invoicing, and data maintenance while adhering to strict quality and regulatory procedures. Candidates will collaborate with cross-functional teams to resolve pricing discrepancies and support process improvement initiatives within a regulated environment.

Responsibilities

Process customer orders and resolve billing inquiries accurately
Manage end-to-end order cycles and maintain master data
Collaborate with cross-functional teams to resolve pricing discrepancies
Generate documentation including invoices and credit notes
Support process improvement initiatives and mentor junior staff

Skills

About Abbott Laboratories

abbott.com

Innovative medical devices and health care solutions for cardiovascular health, diabetes management, diagnostic testing, nutrition, chronic pain and more.