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Customer Service Representative at nVent - ApplyBlast

Customer Service Representative

nVent

3 months ago

3.4 on Glassdoor

Singapore, Singapore

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Service Representative serves as the primary contact for customers, managing orders, claims, and quotations within nVent's electrical solutions sector. This role involves processing orders through the M3 ERP and Salesforce systems, tracking shipments, and providing timely updates on order status and delays. The position supports the sales team by handling pricing inquiries and escalating technical product requests to engineering or support teams.

Responsibilities

Process and track customer orders using M3 ERP and Salesforce systems
Generate and administer quotations based on sales team instructions
Provide timely updates on order status, delays, and delivery dates
Handle daily invoicing and distribution of invoices to customers
Escalate technical product inquiries to application engineers or support teams

Skills

About nVent

nvent.com

Headquarters

Minneapolis, Minnesota, United States

Company Size

10001+ employees

Founded

2018

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Our mission is to connect and protect our customers with creative electrical solutions. As the world electrifies around us, we offer solutions for the future.