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Customer Service Representative at Mom's Meals - ApplyBlast

Customer Service Representative

Mom's Meals

3 months ago

3.1 on Glassdoor

Ankeny, IA

Onsite

Full Time

Junior

0 applicants

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About this role

Mom's Meals is seeking upbeat Customer Service Representatives to serve as the first point of contact for clients placing home-delivered meal orders. The role involves handling inbound and outbound calls, inputting order information into databases, and resolving customer complaints with efficiency and compassion. Candidates will work in a mission-driven environment supporting seniors and patients with tailored nutrition solutions.

Responsibilities

Handle inbound and outbound customer service calls
Input order information into client databases
Resolve customer complaints and deescalate situations
Document client conversations accurately
Contact case managers regarding special client situations

Skills

Qualifications

High School Diploma or GED

About Mom's Meals

momsmeals.com

Headquarters

Ankeny, Iowa, United States

Company Size

501-1000 employees

Founded

1999

View Profile

Mom's Meals is a U.S.-based provider of chef-crafted, home-delivered meals designed and overseen by registered dietitians to support older adults and people managing chronic conditions. The company offers medically tailored meal programs, nutrition counseling, oral nutrition supplements, and specialty options (halal, kosher, shelf-stable, and produce/pantry boxes). Meals are customizable to dietary needs and delivered ready-to-heat to simplify mealtime, support recovery, and help manage chronic disease. Headquartered in Ankeny, Iowa, Mom's Meals partners with individuals, caregivers, case managers, health plans, and government agencies to integrate meal services into care plans.