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Customer Service Representative at Colibri Group - ApplyBlast

Customer Service Representative

Colibri Group

3 months ago

3.2 on Glassdoor

Orlando, Florida, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The role involves handling incoming service inquiries, customer escalations, and technical support questions both in person and via phone or digital channels. It includes data entry, maintaining student records, processing licensing applications, and assisting with administrative tasks to ensure smooth campus operations.

Responsibilities

Handle incoming service inquiries in person, by phone, and digitally
Manage customer escalations using active listening and de‑escalation techniques
Document all interactions in the CRM system according to SLAs
Process student licensing applications and electronic fingerprint submissions
Assist Campus Director with class scheduling, instructor coordination, and inventory counts

Skills

About Colibri Group

colibrigroup.com

Headquarters

St. Louis, Missouri, United States

Company Size

1001-5000 employees

View Profile

Colibri Group is a professional education company that owns and operates a portfolio of brands providing online learning, exam preparation, continuing education, and career development programs. Its offerings serve licensed and skilled professions such as real estate, healthcare, financial services, accounting, and teacher education.