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Customer Service Representative at City Utilities of Springfield - ApplyBlast

Customer Service Representative

City Utilities of Springfield

3 months ago

4.0 on Glassdoor

Springfield, Missouri, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The role involves receiving and processing utility service requests, handling customer inquiries, and performing billing and cash processing functions for electric, gas, and water services. The employee works under the Supervisor‑Customer Services, providing quality service, managing past‑due accounts, and supporting emergency operations as needed.

Responsibilities

Process utility service connection, disconnection, and transfer requests
Calculate deposits and prepare orders for new customers
Handle bill payments, ARO payments, and cash processing functions
Resolve customer inquiries and disputes regarding billing and credit
Staff emergency control centers and perform duties during outages

Skills

About City Utilities of Springfield

cityutilities.net

Headquarters

Springfield, Missouri, United States

Company Size

1001-5000 employees

Founded

1945

View Profile

City Utilities of Springfield is a municipal utility delivering electric, natural gas, and water services to residents and businesses in southwest Missouri. It also operates transit services through CU Transit and provides a fiber network via SpringNet. The company offers online account management, outage reporting, and bill payment, and emphasizes safe, reliable utility service to the community.