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Customer Service Representative at SmithRx - ApplyBlast

Customer Service Representative

SmithRx

2 months ago

3.7 on Glassdoor

Plano, Texas, United States

Onsite

Full Time

Junior

0 applicants

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About this role

SmithRx is seeking a customer service representative to join its call center team in Plano, TX. The role involves handling inbound and outbound calls with members, physicians, and pharmacies, providing education on pharmacy benefits, and delivering one‑call resolutions while maintaining HIPAA compliance. The position includes a 9‑week onsite training period and offers a $21 per hour wage with a comprehensive benefits package.

Responsibilities

Answer inbound and outbound calls delivering world‑class member experience
Resolve and document member issues while ensuring HIPAA compliance
Educate members on pharmacy benefits and provide one‑call resolutions

Skills

About SmithRx

smithrx.com

Headquarters

Portland, Maine, United States

Company Size

501-1000 employees

Founded

2016

View Profile

SmithRx is a modern pharmacy benefit manager (PBM) that delivers radically transparent pharmacy benefits through a 100% pass‑through pricing model. They help employers, health plans, and other organizations control pharmacy spend with clear pricing, detailed reporting, and tailored clinical and cost‑management programs. By eliminating spread pricing and prioritizing auditability and client alignment, SmithRx positions itself as a trusted partner for lowering drug costs and improving medication outcomes.