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Customer Service Representative at CVS Health - ApplyBlast

Customer Service Representative

CVS Health

2 months ago

3.2 on Glassdoor

Plantation, Florida, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The role involves providing compassionate, customer‑obsessed service to members, employers, providers and other healthcare stakeholders by answering inquiries, educating them about benefits and claims, and resolving issues while documenting interactions. The representative will listen actively, advocate for customers, and ensure high satisfaction through respectful and empathetic communication.

Responsibilities

Listen to and advocate for customers
Resolve inquiries and document interactions
Educate customers about benefits and resources

Skills

About CVS Health

cvshealth.com

Headquarters

Woonsocket, Rhode Island, United States

Company Size

10001+ employees

Founded

1963

View Profile

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.