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Customer Service Representative at Northern Trust - ApplyBlast

Customer Service Representative

Northern Trust

2 months ago

3.7 on Glassdoor

Tempe, Arizona, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The role involves handling a high volume of inbound and outbound client calls, providing accurate transactional information, and processing functional transactions such as ACH transfers, stop payments, and wires. The representative logs inquiries, follows communication scripts, and escalates complex issues while seeking upsell opportunities and maintaining up‑to‑date system knowledge.

Responsibilities

Manage inbound and outbound client calls
Process financial transactions accurately
Log and resolve client inquiries in CRM

Skills

About Northern Trust

northerntrust.com

Headquarters

Chicago, Illinois, United States

Company Size

10001+ employees

Founded

1889

View Profile

Northern Trust is a financial services firm guided by founding principles of service, expertise, and integrity since 1889. The company offers wealth management, asset servicing, and investment solutions tailored to the needs of individuals, families, and institutions. Its clients include family offices, financial advisors, investment managers, pension funds, nonprofits, and sovereign entities, among others.