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Customer Service Representative at unybrands - ApplyBlast

Customer Service Representative

unybrands

2 months ago

3.8 on Glassdoor

Berlin, Germany

Onsite

Full Time

Junior

2 applicants

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About this role

The Customer Service Representative will provide friendly, timely support across multiple brands and marketplaces via email, chat, phone, and various platforms such as Zendesk, Amazon, TikTok Shop, and Shopify. The role involves investigating and resolving customer inquiries, managing tickets, handling operational tasks like refunds and shipping labels, and identifying process improvements to enhance the overall customer experience.

Responsibilities

Provide friendly, timely support via email, chat, phone and marketplace platforms
Manage tickets accurately with labeling, macros, notes and workflows
Identify recurring issues and suggest process improvements

Skills

About unybrands

unybrands.com

Headquarters

Miami, Florida, United States

Company Size

51-200 employees

Founded

2020

View Profile

unybrands is an acquirer of e-commerce businesses that buys Amazon FBA and direct-to-consumer (DTC) brands from founders. They focus on purchasing strong consumer brands and partnering with founders to help scale and grow the business after acquisition. unybrands emphasizes a founder-friendly, transparent sales process and provides operational resources and expertise to accelerate brand expansion. Their offering is aimed at founders seeking liquidity while retaining confidence that their brand will be supported and developed.