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Customer Service Representative at ShipMonk - ApplyBlast

Customer Service Representative

ShipMonk

1 month ago

3.0 on Glassdoor

Pittston, Pennsylvania, United States

Onsite

Full Time

Junior

0 applicants

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About this role

ShipMonk is seeking a Customer Service Representative to serve as the primary point of contact for merchants, handling inquiries via phone, chat, and email, and coordinating with warehouse and development teams to ensure timely issue resolution. The role focuses on building long‑term merchant relationships, educating them on services, and identifying opportunities to improve their experience.

Responsibilities

Serve as primary point of contact for merchants to resolve issues
Manage daily queue of phone, chat, and email contacts and tickets
Partner with warehouse management and developers to ensure timely request completion

Skills

About ShipMonk

shipmonk.com

Headquarters

Fort Lauderdale, Florida, United States

Company Size

1001-5000 employees

Founded

2014

View Profile

ShipMonk is a third-party logistics (3PL) company that provides order fulfillment, warehousing, inventory management, and shipping services for e-commerce businesses. Its platform integrates with online sales channels and marketplaces to help merchants manage and fulfill customer orders.