Walden University
The Customer Service Representative at Walden University provides front‑line support to prospective and enrolled students via phone, chat, SMS, and email, directing inquiries to the appropriate departments and handling outbound outreach initiatives. The role involves documenting interactions in Salesforce, resolving issues, and contributing feedback to improve service efficiency.
When considering online education, learn more about Walden University, an accredited online university with students from over 145 countries. Walden offers online degrees at the bachelor's, master's, and doctoral levels.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Walden University.
10% below the average for this role