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Customer Service Representative at Applied Materials - ApplyBlast

Customer Service Representative

Applied Materials

2 months ago

3.9 on Glassdoor

Singapore, Singapore, Singapore

Onsite

Full Time

Junior

0 applicants

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About this role

This role supports the end-to-end order management process, including quotes, orders, RMAs, and warranty claims, while coordinating with internal teams to resolve delivery holds and expedite parts. The position involves assisting with billing, invoice reconciliation, and dispute resolution to ensure accurate accounts receivable follow-ups. Additionally, the role requires proactive communication on high-value orders, monitoring system issues, and maintaining compliance with established procedures to drive customer satisfaction and team KPIs.

Responsibilities

Support quotes, orders, RMAs, and warranty claims while following up on open transactions
Coordinate with internal teams to resolve delivery holds and execute kit requests
Assist with billing, invoice reconciliation, and resolving invoice disputes across multiple service lines

Skills

About Applied Materials

appliedmaterials.com

Headquarters

Santa Clara, California, United States

Company Size

10001+ employees

Founded

1967

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Applied Materials is a global leader in materials engineering solutions that enable the production of virtually every new semiconductor chip and advanced display. The company designs, manufactures and services equipment, software and process technologies across semiconductor fabrication (deposition, etch, implantation, inspection/metrology, CMP, ALD/CVD/PVD), advanced packaging and display manufacturing. Its customers include chipmakers, foundries and display manufacturers worldwide, and it provides process integration, factory automation and lifecycle services to improve yield, performance and cost. Headquartered in Santa Clara, California, Applied Materials combines deep R&D and scale to drive device scaling, energy efficiency and new architectures.