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Customer Service Representative at Cross Border Talents - ApplyBlast

Customer Service Representative

Cross Border Talents

1 month ago

Lisbon, Lisbon, Portugal

Onsite

Full Time

Junior

0 applicants

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About this role

This role involves serving as the primary point of contact for customers through chat, email, and phone, focusing on troubleshooting video, membership, and navigation issues. The position requires guiding users through account and policy questions while documenting actions to drive platform improvements and enhance the global user experience. It is based in Lisbon, Portugal, with relocation support provided for international candidates.

Responsibilities

Troubleshoot video, membership, and navigation issues with accuracy and care
Guide users through account, policy, and copyright questions
Analyze customer concerns and report insights to impact user experience

Skills

About Cross Border Talents

cbtalents.com

Headquarters

Lisbon, Portugal

Company Size

201-500 employees

Founded

2013

View Profile

Cross Border Talents is a specialist recruitment consultancy dedicated to connecting businesses with hard-to-find candidates and job opportunities globally. With an emphasis on international recruitment, the company serves as a valuable partner for organizations seeking talent across various sectors. Their expertise in navigating the complexities of global hiring helps streamline the recruitment process for both employers and job seekers.