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© All Rights Reserved. ApplyBlast.com
newegg
The Customer Service Representative handles incoming customer inquiries via phone, email, and social media to resolve billing issues, product problems, and general concerns. This role focuses on maintaining professionalism, updating customer records, and assisting with orders, refunds, and exchanges. The position also involves collaborating with management to stay informed on product knowledge and company policies while contributing to customer retention and satisfaction.
Headquarters
Diamond Bar, California, United States
Company Size
1001-5000 employees
Founded
2001
Newegg is an e-commerce retailer focused on computer hardware, consumer electronics, gaming gear, and related technology products. It offers a broad catalog of PC parts, systems, peripherals, networking and smart‑home devices, plus marketplace listings from third‑party sellers and refurbished items. Newegg is known for frequent promotions, deals and fast shipping, backed by customer service and product reviews/resources tailored to builders and tech enthusiasts. It serves consumers and businesses looking for components, upgrades, and full system purchases across North America and international markets.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for newegg.
newegg didn’t post a salary, so this is our estimate from similar listings.
10% below the average for this role
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