Customer Service Representative

The Customer Service Representative at Pinnacle Insurance of MN maintains solid customer relationships by handling inquiries and concerns during the renewal process with speed, accuracy, and professionalism. The role involves daily interaction with customers, insurance carriers, and employees to conduct service and marketing activities. Responsibilities include updating policies, providing quotes, taking payments, and resolving product or service issues. The position requires strong knowledge of insurance products, excellent communication skills, and proficiency with agency management systems.