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© All Rights Reserved. ApplyBlast.com
City of Austin
This position handles customer questions, complaints, and billing inquiries for Austin Water, resolving issues efficiently and verifying account information using various databases. The role involves logging complaints, creating service requests, and routing them to the appropriate departments while maintaining effective communication with the public and city employees. It also includes radio, telephone, and dispatching communications to customers and field service crews, as well as conducting notifications for water outages and main breaks.
AustinTexas.gov is the official website of the City of Austin, Texas, providing centralized information, services, and resources for residents, businesses, and visitors. The site connects users to city departments and key services — including 3-1-1 service requests, permitting and licensing, utilities and bill pay, parks and events, public safety, and council agendas and meetings. It supports online transactions, news and public notices, and multilingual access to improve civic engagement and access to government services. The portal’s goal is to streamline interactions with city government and keep the community informed about programs, policies, and local initiatives.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for City of Austin.
12% above the average for this role