Customer Service Representative

This role executes day-to-day customer service tasks by handling recurring inquiries, order status updates, and product defects while ensuring timely resolution and compliance with company policies. The position involves managing inbound sales and customer communications, processing orders, and collaborating with the sales force to drive growth and maintain high customer satisfaction. The representative is accountable for owning the customer experience from initiation to conclusion and meeting performance metrics related to schedule adherence and quality standards.