Customer Service Representative

The Customer Service Representative serves as the first point of contact for patients, healthcare providers, and other callers seeking assistance with medical record requests, billing inquiries, and general account questions. This role delivers accurate, courteous, and HIPAA-compliant support across phone, email, and other contact channels while assisting in the mail room to prepare and ship completed records and imaging media. The position requires regular on-site presence to handle both call center duties and physical records fulfillment tasks.