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Customer Service Representative at Global Payments - ApplyBlast

Customer Service Representative

Global Payments

23 days ago

3.7 on Glassdoor

Kowloon, Kowloon, China

Onsite

Full Time

Junior

0 applicants

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About this role

Join the evolving Hong Kong Customer Care Center team as a Customer Service Representative to support global commerce by handling merchant inquiries and resolving payment-related issues. The role focuses on building strong merchant relationships through professional, personalized service while collaborating with internal teams to implement effective solutions. This position requires fluency in English and Mandarin to communicate with overseas banks and merchants, along with the flexibility to work shifts including weekends and public holidays.

Responsibilities

Handle inbound and outbound merchant calls resolving payment inquiries
Build strong merchant relationships through personalized service experiences
Collaborate with internal teams to implement effective solutions for merchant issues