Customer Service Representative

The Customer Service Representative provides remote contact center support for clients, handling inbound and outbound calls to resolve medical billing inquiries, manage financial assistance programs, and process payments. This fully-remote role operates on a Monday through Friday schedule from 9 AM to 6 PM CST, focusing on maintaining high-quality customer service and meeting production standards. The position requires strong communication skills, attention to detail, and the ability to work independently or collaboratively within a team.