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Customer Service Representative at Point C - ApplyBlast

Customer Service Representative

Point C

15 days ago

Remote

Full Time

Junior

8 applicants

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About this role

Point C Health is seeking a customer-focused Customer Service Representative to support participants and clients with Flex Benefit plans, including FSAs, HSAs, HRAs, and DCAs. This role serves as a key point of contact, delivering timely and accurate service via phone and email while ensuring compliance with internal policies and HIPAA guidelines. The ideal candidate will provide exceptional customer experience and maintain a strong understanding of healthcare benefits.

Responsibilities

Support participants and clients regarding eligibility, benefits, and claims inquiries
Respond to inbound calls and emails with professionalism and empathy
Document customer interactions accurately in the call tracking system

Skills

About Point C

pointchealth.com

Headquarters

Chicago, Illinois, United States

Company Size

201-500 employees

Founded

2020

View Profile

Point C is a national Third-Party Administrator (TPA) with local market presence that provides customized self-funded health benefit plans for employers and brokers. Their solutions integrate healthcare cost containment, pharmacy benefit management, care management, and consumer-driven products into one connected model. Point C serves brokers, employers, members, and providers with high-touch customer service, claims administration, data transparency, and operational expertise aimed at reducing healthcare spend and improving plan performance.