Customer Service Representative

The Customer Service Representative serves as the primary liaison between external customers and the organization, managing the processing, follow-up, and expediting of all orders from initial placement through delivery. This role involves proactively managing customer accounts, monitoring order progress through manufacturing, and collaborating with sales and production teams to ensure customer expectations are met. The position requires strong communication skills to handle customer inquiries, resolve complaints, and maintain positive relationships while supporting a customer-centric organization.