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Customer Service Representative at Hartzell Aviation - ApplyBlast

Customer Service Representative

Hartzell Aviation

1 month ago

Tulsa, Oklahoma, United States

Onsite

Full Time

Junior

0 applicants

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About this role

This role provides front-line customer support by responding to inquiries, resolving basic issues, and delivering consistent service experiences under close supervision. The position involves building foundational knowledge of company products and services while maintaining service levels for response time and customer satisfaction. Key deliverables include documenting interactions in CRM systems, escalating complex issues, and following company policies to support customer needs.

Responsibilities

Respond to customer inquiries via phone, email, and chat
Resolve routine customer issues using scripts and procedures
Document customer interactions and resolutions in CRM systems

Skills

About Hartzell Aviation

qaa.com

Hartzell Aviation is a family of aviation divisions providing engineered aircraft engine accessories, exhaust systems, and MRO services with full lifecycle support. The company designs, manufactures, and supports products including starters, alternators, magnetos, turbo systems, fuel pumps, and aircraft heaters under multiple brands. Operating across the U.S. and Canada, Hartzell Aviation holds FAA and EASA repair station certifications and serves general aviation operators, maintenance shops, and distributors.