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© All Rights Reserved. ApplyBlast.com
Macmillan Learning
The Customer Service Representative serves as the primary point of contact for customer inquiries regarding service, ordering, account status, and shipping. This role involves managing customer relationships, resolving accounting and shipping issues, and maintaining accurate records of queries and follow-ups. The position requires effective communication, problem-solving skills, and proficiency with various computer systems to support the company's distribution operations.
Macmillan Learning is an educational publisher and edtech company that creates textbooks, digital courseware, and assessment solutions for higher education and instructors. Its platforms (such as Achieve and Sapling) combine interactive homework, adaptive learning, and analytics to boost student engagement and improve outcomes. The company also provides instructor resources, course design support, and services to help faculty implement evidence‑based teaching and measure learning success.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Macmillan Learning.
Right around the average for this role