Customer Service Representative

Red Rock Home Pharmacy is seeking a Customer Service Representative to handle inbound and outbound calls, assisting patients, caregivers, and healthcare providers with prescription inquiries, refill requests, and order statuses. The role involves accurately collecting patient and insurance information, coordinating with pharmacists and prescribers, and resolving customer concerns while maintaining strict HIPAA compliance. The position requires delivering exceptional service and meeting performance standards for quality and productivity within the pharmacy.