Customer Service Representative

The Customer Service Representative provides consistent, high-quality customer experience and models exceptional service to create lasting partnerships by putting customers first. As a key relationship and communication link between the customer, sales, and operations teams, the CSR supports order processing, quoting, inventory coordination, and customer support to ensure timely, accurate, and in-spec delivery of products and services. CSR levels are distinguished by scope, complexity, autonomy, and the type of customer portfolio supported.