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Customer Service Representative at Octopus Energy Group - ApplyBlast

Customer Service Representative

Octopus Energy Group

10 days ago

Leicester, England, United Kingdom

Onsite

Full Time

Junior

0 applicants

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About this role

This role involves providing end-to-end customer support for Octopus Energy UK, helping customers understand their bills, meters, and tariffs while resolving complex energy queries. The position requires a fast-paced, problem-solving approach to deliver real impact and excellent service without relying on scripts. It offers opportunities for up-skilling and contributing to a greener future in a supportive team environment.

Responsibilities

Help customers understand bills, meters, and energy tariffs
Resolve billing queries, meter issues, and complex energy problems
Handle end-to-end customer service including complaints and vulnerable support

Skills

About Octopus Energy Group

octopus.energy

Headquarters

London, England, United Kingdom

Company Size

1-10 employees

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Octopus Energy is a UK-based energy supplier focused on delivering cheaper, greener energy and billed as one of the country's most awarded providers. It sells household and business energy alongside products and services for heat pumps, rooftop solar, batteries and electric vehicle charging. Octopus runs a range of smart tariffs that reward shifting or reducing use when the grid is stressed and often advertises prices below the regulated price cap. The company also invests heavily in renewable generation and promotes a technology-driven, customer-focused approach to energy.