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Customer Service Representative at Wheely - ApplyBlast

Customer Service Representative

Wheely

9 days ago

3.8 on Glassdoor

Dubai, Dubai, United Arab Emirates

Onsite

Full Time

Medior

0 applicants

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About this role

Wheely is seeking a Customer Service Representative to facilitate perfect journeys for passengers by providing exceptional service to chauffeurs and customers. The role involves acting as the voice of the company through calls, chats, and emails to resolve issues quickly and maintain high satisfaction standards. This position requires a passion for luxury service and the ability to thrive in a fast-paced, 24/7 contact center environment.

Responsibilities

Deliver exceptional customer service across calls, live chat, and emails
Investigate and resolve customer and chauffeur issues quickly and efficiently
Escalate customer feedback to senior management and relevant teams

Skills

About Wheely

wheely.com

Headquarters

London, England, United Kingdom

Company Size

201-500 employees

Founded

2010

View Profile

Wheely is a premium chauffeured transportation platform offering on‑demand and advance bookings for luxury rides — from commutes to airport transfers and event travel — via its mobile app and website. It pairs vetted, professional chauffeurs with high‑end vehicles to deliver concierge‑level service for discerning travellers and corporate clients. The company emphasizes reliability, safety and effortless booking, letting users reserve trips for themselves or others in seconds. Wheely operates in select international cities as a higher‑end alternative to standard ride‑hail services.