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Customer Service Representative at Sharecare - ApplyBlast

Customer Service Representative

Sharecare

9 days ago

3.1 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Customer Service Representative handles inbound calls and emails from members and providers, addressing inquiries and resolving issues with professionalism and efficiency. This role involves accurately documenting communications, troubleshooting problems, and educating callers on program benefits while maintaining high service standards. The position requires strong communication skills and the ability to adapt to a fast-paced, changing environment.

Responsibilities

Handle inbound customer service inquiries via telephone and email
Process and document information using computerized tracking systems
Escalate internal issues and follow up on caller resolutions

Skills

About Sharecare

sharecare.com

Headquarters

Atlanta, Georgia, United States

Company Size

1001-5000 employees

Founded

2010

View Profile

Sharecare is a digital health company behind AskMD, an AI-powered health navigation platform that turns any health question into a personalized, actionable plan grounded in the user's medical records, health coverage, and location. AskMD helps individuals understand their benefits, compare prescription prices, find in-network providers, and make sense of their lab results. Sharecare serves individuals, employers, health plans, providers, life sciences companies, and the public sector.