City of Austin
The Customer Service Representative serves as the primary point of contact for the public, airport tenants, airlines, and internal City departments at Austin-Bergstrom International Airport. This role involves responding to inquiries and complaints, providing accurate information on airport services, and supporting operations through effective communication and documentation in a 24-hour environment. The position requires handling billing inquiries, resolving customer issues, and maintaining confidentiality while working rotating shifts.
AustinTexas.gov is the official website of the City of Austin, Texas, providing centralized information, services, and resources for residents, businesses, and visitors. The site connects users to city departments and key services — including 3-1-1 service requests, permitting and licensing, utilities and bill pay, parks and events, public safety, and council agendas and meetings. It supports online transactions, news and public notices, and multilingual access to improve civic engagement and access to government services. The portal’s goal is to streamline interactions with city government and keep the community informed about programs, policies, and local initiatives.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for City of Austin.
Austin Aviation - Temporary Airport Operations Specialist (HIRE IN PROCESS/PLEASE DO NOT APPLY - By Invitation Only)
City of Austin Employees Retirement System
Guest Services Specialist - Austin Airport
City of Austin Employees Retirement System
Security Operations Agent
City of Charlotte
Premium Guest Services Coordinator Part Time
Texas Health
Division Manager, Aviation
City of Austin Employees Retirement System
Airport Deputy Chief Officer - Security
City of Austin Employees Retirement System