communicationtechnologyservices
The Customer Service Representative manages patient calls within the Health System's centralized call center, assisting with appointment scheduling, physician messaging, and patient navigation to support organizational goals. This role focuses on fulfilling patient needs, resolving issues, and ensuring high levels of patient satisfaction through effective communication and problem-solving. The position requires handling inbound and outbound calls while adhering to standard escalation processes and maintaining patient confidentiality.
Headquarters
Marlborough, Massachusetts, United States
Company Size
201-500 employees
Founded
1990
CTS (Communication Technology Services) designs, builds, and manages carrier-grade in-building wireless, DAS, private cellular, and Wi‑Fi networks for enterprises nationwide. They provide end-to-end solutions—from design and deployment to ongoing management and optimization—serving healthcare facilities, campuses, and large venues. CTS focuses on delivering reliable, scalable indoor wireless infrastructure with strong coverage and capacity for mission-critical applications. Their nationwide expertise helps organizations deploy secure, compliant wireless networks that meet demanding enterprise requirements.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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