Customer Service Representative

Bennett Heat Treating & Brazing Co., Inc. is seeking a dependable, organized, and detail-oriented Customer Service Representative to serve as the primary point of contact for customers and support daily order, shipping, warehouse, and billing processes. The role involves answering incoming customer calls, researching order status in the Visual Shop ERP system, coordinating with the warehouse, and preparing shipping documentation. The ideal candidate is comfortable working in a highly manual and process-driven industrial environment with frequent customer communication and cross-functional coordination.