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Customer Service Representative at Sentry Insurance - ApplyBlast

Customer Service Representative

Sentry Insurance

4 days ago

3.5 on Glassdoor

Freeport, Illinois, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Service Representative provides quality customer service via phone, email, and chat in a contact call center, resolving issues using standard procedures under close supervision. This role involves being the first point of contact for customers, assessing their needs, and resolving requests using knowledge, empathy, and sound judgment. The position requires navigating multiple systems to gather information, document actions, and accurately resolve service situations while maintaining high service standards.

Responsibilities

Resolve customer issues and requests using standard procedures and empathy
Navigate multiple systems to research and accurately resolve service situations
Record and file loss information, documentation, and payment processing data

Skills

About Sentry Insurance

sentry.com

Headquarters

Stevens Point, Wisconsin, United States

Company Size

1001-5000 employees

Founded

1904

View Profile

Sentry Insurance is a commercial insurance company that offers customizable business insurance products, employee 401(k) plans, and business life insurance to companies of all sizes, from small businesses to multinational corporations. With over 120 years of experience and an A+ rating from A.M. Best, Sentry serves industries including construction, dealerships, manufacturing, retail, and trucking. The company operates as one of America's largest mutual insurance groups, headquartered in Stevens Point, Wisconsin.