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Customer Service Representative at SI-BONE, Inc - ApplyBlast

Customer Service Representative

SI-BONE, Inc

3 days ago

Remote

Full Time

Medior

0 applicants

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About this role

The Customer Service Representative at SI-BONE manages order processing and updates information in QAD ERP and CRM systems to support field operations and ensure timely deliveries aligned with surgery schedules. This role requires strong relationship-building skills, multitasking abilities, and compliance with regulatory requirements to maintain accurate customer databases and support the sales team. The position involves resolving scheduling and shipping issues while fostering positive customer relations with internal and external clients.

Responsibilities

Manage order processing activities and update information in QAD ERP and CRM systems
Ensure deliveries align with surgery schedules and resolve unexpected scheduling issues
Maintain customer database and support sales team with positive customer relations

Skills

Qualifications

APICS certification

About SI-BONE, Inc

si-bone.com

Headquarters

Santa Clara, California, United States

Company Size

201-500 employees

Founded

2008

View Profile

SI-BONE is a medical device company focused on minimally invasive treatments for sacroiliac (SI) joint disorders, best known as the developer of the iFuse Implant System. The iFuse system uses triangular titanium implants and a minimally invasive surgical approach to stabilize and fuse the SI joint and reduce pain from SI joint dysfunction. SI-BONE supports clinicians with training, clinical evidence and patient resources to enable adoption of MIS SI joint fusion.