Customer Service Representative

The Customer Service Representative at STRATTEC Security Corporation manages major OEM accounts, interpreting and analyzing customer product demand to maintain inventory levels and ensure timely delivery. This role serves as the primary contact for customer materials analysts, monitors customer portals, and coordinates with internal teams to resolve supply issues and manage critical shortages. The position requires strong analytical, organizational, and interpersonal skills, along with proficiency in ERP systems and EDI tools, to support automotive customers and drive customer satisfaction.