Prime Healthcare
The Customer Service Representative serves as the primary point of contact for members and providers, handling incoming calls with professionalism to achieve first call resolution. This role involves guiding callers through health plan details, clarifying authorization requirements, and providing updates on referral statuses. The position requires proficiency in multiple communication channels and meticulous documentation to ensure accurate service delivery.
Headquarters
Ontario, California, United States
Company Size
10001+ employees
Founded
2001
Prime Healthcare is a U.S.-based hospital network headquartered in Ontario, California that operates a nationwide system of award-winning hospitals. The organization provides inpatient and outpatient care, emergency services, and a range of medical specialties through its affiliated facilities. Focused on delivering compassionate, high-quality, community-centered care, Prime Healthcare emphasizes clinical excellence and accessibility across its network.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Prime Healthcare.
19% above the average for this role