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Customer Service Representative at MSI Express, Inc. - ApplyBlast

Customer Service Representative

MSI Express, Inc.

3 days ago

Northfield, Illinois, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Service Representative serves as the primary liaison between MSI Express and its customers, ensuring accurate order processing, proactive communication, and exceptional service. This role coordinates with Production, Inventory, Shipping, Accounting, and Sales teams to manage customer orders, resolve issues, and ensure on-time delivery while building strong customer relationships.

Responsibilities

Process and manage customer orders while validating pricing and delivery dates
Serve as primary point of contact for customer inquiries and support
Investigate and resolve order discrepancies, billing issues, and customer complaints

Skills

About MSI Express, Inc.

msiexpress.com

Headquarters

Portage, Indiana, United States

Company Size

1001-5000 employees

View Profile

MSI Express, Inc. is a single-source contract manufacturing and packaging company delivering engineered solutions for dry foods, liquids, vitamins and supplements, gummies, and pet products. The company operates fully automated facilities with certifications including SQF, FDA registered, NSF GMP, organic and kosher, gluten-free, non-GMO, and halal, offering capabilities from blending and packaging to bottle filling and secondary packaging. Based in Portage, Indiana, MSI Express partners with brands to solve complex manufacturing and packaging challenges while safeguarding brand integrity.