Customer Service Representative

The Customer Service Representative serves as the primary point of contact for policyholders and brokers at Pennsylvania Lumbermens Mutual Insurance. This role involves handling incoming calls, emails, and billing inquiries while assisting with claims and underwriting information. The position requires managing new business submissions, processing loss run requests, and providing training on the Producer Portal. The representative also supports outbound calls for weather-related claims and provides backup assistance to other team members.