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Customer Service Representative at DuPont - ApplyBlast

Customer Service Representative

DuPont

12 hours ago

4.0 on Glassdoor

Shanghai, Shanghai, China

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Service Representative at DuPont manages the end-to-end execution of customer orders, ensuring timely and accurate fulfillment while proactively addressing supply, logistics, and pricing risks. This role involves building trusted customer relationships, resolving complex service challenges, and collaborating with cross-functional teams to drive operational excellence and business results. The position leverages digital platforms like SAP and Salesforce to enhance efficiency and customer experience while maintaining compliance with internal policies.

Responsibilities

Own end-to-end execution of customer orders from receipt through delivery and invoicing
Proactively manage customer commitments and ensure on-time accurate order fulfillment
Investigate and resolve complex customer service challenges using analytical and problem-solving skills

Skills

About DuPont

dupont.com

Headquarters

Wilmington, Delaware, United States

Company Size

10001+ employees

Founded

1802

View Profile

We make essential innovations the world needs now. From protective equipment, to delivering clean water and enabling smarter, faster electronics; we use science and innovation to make so many of the things you use every day possible.