Customer Service Resolution Specialist
ClinchTalent / Error / 404(1 month ago)
About this role
Patient billing liaison at the Medical University Hospital Authority who serves as the primary contact for multiple departments to facilitate resolution of billing issues. Works with hospital systems (including Epic, Data Ark, and Keane) to manage refunds, charge corrections, credit/debit memos, payment reversals, and related patient account matters. Supports departmental metrics and trend identification and escalates high-priority accounts to management as needed.
Required Skills
- Patient Billing
- Epic
- Data Ark
- Keane
- Refund Processing
- Charge Corrections
- Claims Resolution
- MyChart
- Customer Service
- Risk Management
+1 more
Qualifications
- High School Degree or Equivalent
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