Customer Service & Security Team Leader
NEXTDC
About this role
A Customer Service Team Leader at NEXTDC manages day-to-day operations of the customer service team across multiple sites, ensures customer satisfaction, and handles escalations. The role involves team management, process improvement, and supporting critical infrastructure within a facilities environment.
Skills
Qualifications
About NEXTDC
nextdc.comNEXTDC is an Australian data centre operator that provides colocation, connectivity and hybrid cloud-ready infrastructure across Australia. Its carrier‑neutral, secure facilities and interconnection services let enterprises, service providers and cloud platforms colocate equipment, connect to networks and build resilient hybrid/multi‑cloud architectures. NEXTDC positions itself as a partner to "future‑proof" digital infrastructure with scalable capacity, robust connectivity and an ecosystem of network and cloud partners nationwide.
About NEXTDC
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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