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Customer Service Senior Analyst at Accenture - ApplyBlast

Customer Service Senior Analyst

Accenture

4 months ago

3.9 on Glassdoor

Bengaluru, India

Hybrid

Full Time

Senior

0 applicants

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About this role

A Customer Service Senior Analyst at Accenture manages daily administrative and operational functions for US retirement plan clients across Defined Contribution and Defined Benefits domains. The role involves supporting plan sponsors with recordkeeping, reporting, compliance testing, and resolving participant service escalations while maintaining strong client relationships. Team members collaborate across operations to drive process improvements, ensure SLA adherence, and support audit requirements.

Responsibilities

Manage daily servicing of group retirement plans and resolve client escalations
Coordinate Form 5500 filings and compliance testing with home office
Perform root cause analysis on service errors and lead process improvements
Support plan sponsors with recordkeeping, reporting, and audit requirements
Maintain strong client relationships and drive service model enhancements

Skills

Qualifications

Any GraduationASPPA Certification (Preferred)CRPS Certification (Preferred)

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.