Customer Service Specialist 1

As a Customer Service Specialist 1 at RoundPoint, you will serve as the primary point of contact for customers, providing support for mortgage accounts, payments, and general inquiries to ensure a positive and compliant experience. You will handle inbound communications, troubleshoot issues, and guide customers through service tools while maintaining accurate records and adhering to regulatory standards. This role requires delivering compassionate, solutions-focused support in a fast-paced environment to assist customers through significant life events.