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Customer Service Specialist II at General Dynamics Information Technology - ApplyBlast

Customer Service Specialist II

General Dynamics Information Technology

5 months ago

4.0 on Glassdoor

Albany, NY

Hybrid

Full Time

Senior

0 applicants

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About this role

A Customer Service Specialist II supports the New York State Department of Health Medicaid program by resolving routine billing and enrollment issues via phone and internet. The role involves processing transactions, maintaining database records, and acting as a liaison for providers while ensuring adaptability to diverse personality types.

Responsibilities

Answer inbound phone calls regarding Medicaid billing and enrollment
Process and resolve routine customer inquiries via telephone and internet
Enter and maintain database records of customer profiles
Act as a liaison to facilitate communication between customers and the program
Maintain knowledge of complex Microsoft Office applications and service processes