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Customer Service Specialist II at TIAA - ApplyBlast

Customer Service Specialist II

TIAA

2 months ago

3.6 on Glassdoor

Charlotte, North Carolina, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Service Specialist II serves as the first line of support for routine customer issues, handling questions, comments, and complaints regarding the company's products or services. This role focuses on providing a positive customer experience and enhancing relationships between customers and the company. The position requires managing a high volume of lower complexity requests and resolving customer issues under supervision.

Responsibilities

Handle customer questions and resolve routine issues regarding products and services
Manage rollover transfers and coordinate with clients and alternate carriers
Document customer feedback and complaints while providing positive customer experience

Skills

Qualifications

Series 6 or 7Series 63Life and Health Insurance License (Resident State)

About TIAA

tiaa.org

Headquarters

New York, New York, United States

Company Size

10001+ employees

Founded

1918

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At TIAA, we believe everyone deserves a secure retirement. Explore our annuities, retirement plans, financial planning, investing & wealth management solutions.