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Customer Service Specialist II at TIAA - ApplyBlast

Customer Service Specialist II

TIAA

1 month ago

3.6 on Glassdoor

Dallas, Texas, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Service Specialist II serves as the first line of support, handling inbound calls and resolving routine customer inquiries regarding products, services, and billing. This role focuses on delivering a positive customer experience by addressing lower complexity requests and documenting feedback. The position requires maintaining strong client relationships while adhering to established scripts and guidelines.

Responsibilities

Handle inbound customer service calls and resolve routine customer issues
Respond to high volume requests for product information and billing issues
Document customer feedback and complaints while maintaining positive relationships

Skills

Qualifications

Series 6Series 7Series 63Life and Health Insurance License (Resident State)

About TIAA

tiaa.org

Headquarters

New York, New York, United States

Company Size

10001+ employees

Founded

1918

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At TIAA, we believe everyone deserves a secure retirement. Explore our annuities, retirement plans, financial planning, investing & wealth management solutions.