Customer Service Specialist - Night shift

Coupang(1 month ago)

RemoteFull TimeMedior$84,243 - $112,608 (estimated)Customer Service

About this role

Coupang Taiwan is hiring a Night-Shift Customer Service Specialist (second-line) to support the company’s growth in Taiwan. The role sits within the customer service organization and focuses on maintaining high customer satisfaction while contributing to service and operational improvements. The position is primarily remote with a two-week in-office training period and includes a night-shift schedule (2200–0700) with a 20% night allowance.

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Required Skills

Communication
Escalation Handling
Process Improvement
System Troubleshooting
Training Support
Feedback Management
Customer Liaison
Korean
Chinese
English

+3 more

Qualifications

TOPIK 5

About Coupang

coupang.jobs

Cloudflare is a web performance and security company that operates a large global edge network to accelerate and protect websites, APIs, and applications. Its core offerings include CDN, DNS, DDoS mitigation, SSL/TLS, WAF, bot management, and Zero Trust security, plus developer-focused edge services like Cloudflare Workers, Pages, R2 object storage, and Stream. Businesses and developers use Cloudflare to improve page load times, reduce bandwidth costs, simplify DNS and security management, and defend against attacks across a distributed, low-latency network.

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