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© All Rights Reserved. ApplyBlast.com
Smiths Group
The Customer Service Specialist oversees shipment alignment with client expectations and internal commitments, managing feedback ratings, proactive order tracking, and issue resolution. This role involves reporting on customer satisfaction and delivery performance while analyzing complex processes to generate clear reports. The position also requires creating quotes, liaising with the Quality Department, and de-escalating customer issues to ensure positive outcomes.
Smiths Group is a UK-headquartered global engineering company comprised of three businesses—John Crane, Flex-Tek and Smiths Detection. It designs, manufactures and delivers engineering solutions for critical applications across energy, industrials, construction and aerospace. John Crane provides mission-critical sealing and rotating equipment, Flex-Tek handles liquids and gases, and Smiths Detection specializes in threat detection and security screening technologies.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Smiths Group.
7% above the average for this role
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