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Customer Service Specialist at University of the Cumberlands - ApplyBlast

Customer Service Specialist

University of the Cumberlands

27 days ago

4.2 on Glassdoor

Williamsburg, Kentucky, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Service Specialist serves as the second tier of student support, handling escalated calls, student emails, and overflow coverage for the Customer Service Representative queue. The role focuses on resolving student issues related to financial aid and student accounts on the first or second contact to reduce repeat inquiries. This position requires strong problem-solving skills and the ability to manage confidential student information in compliance with FERPA.

Responsibilities

Resolve escalated student inquiries regarding financial aid and student accounts
Document all student interactions accurately in University systems
Provide overflow coverage for Customer Service Representative queue

Skills

About University of the Cumberlands

ucumberlands.edu

University of the Cumberlands is an institution of regional distinction that offers degrees in every major field of study. With an enrollment of more than 20,000 students, Cumberlands is the largest private university in Kentucky.