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Customer Service Specialist at Alan - ApplyBlast

Customer Service Specialist

Alan

10 days ago

4.4 on Glassdoor

Toronto, Ontario, Canada

Hybrid

Full Time

Medior

0 applicants

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About this role

This role involves supporting Alan members with their health coverage inquiries, ensuring they understand their benefits and can navigate the system with confidence. The specialist will collaborate with internal teams to improve products and services while contributing to the growth of the customer service operation in Canada. The position requires strong communication skills, bilingual proficiency in French and English, and a proactive approach to problem-solving.

Responsibilities

Assist members with coverage understanding and support
Adapt support processes for the Canadian market
Collaborate with product and operations teams

Skills

About Alan

alan.com

Headquarters

Paris, Île-De-France, France

Company Size

501-1000 employees

Founded

2016

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Alan is a health technology company based in Paris that combines prevention and insurance to support individuals in managing their physical and mental health. Founded in 2016, Alan strives to deliver a unique user experience that empowers users to take proactive steps towards their health. The company offers personalized health solutions, making healthcare accessible and efficient through innovative digital tools. Alan aims to redefine the traditional insurance model by emphasizing prevention and comprehensive health support.